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the covid19 Customer success playbook

The Customer Success world has changed because of Covid19. If you are still running the same playbooks, you'll likely see an increase in churn. So now is the time to pivot.

In the video below, I outline 5 specific actions that Customer Success leaders can take TODAY, easily and cost-effectively. 
If you're not whether you have done enough to adjust to a Covid-impacted world, assess yourself by downloading and completing the Covid Customer Success Scorecard. ​
DOWNLOAD NOW
If your score is not where you'd like it to be, please book a complimentary session with me on Calendly where I can explain how to get from where you are today to where you want to be 

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