I spoke with Andrew McFarland, Chief Customer Officer of Black Box Network Services around his role. In our interview, he talks about the role that a Chief Customer Officer can plan (different from the impact of a Vice President of Customer Success) and how he got to be in the position he is in.
Please listen and let me know any feedback you might have
Interview with Andrew McFarland
Azim Nagree is an ex-Bain consultant with 20+ years in leading strategy, growth and operations transformations.