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The SES Approach to Success

The role of chief customer officer

9/13/2018

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I spoke with Andrew McFarland, Chief Customer Officer of Black Box Network Services around his role. In our interview, he talks about the role that a Chief Customer Officer can plan (different from the impact of a Vice President of Customer Success) and how he got to be in the position he is in. 

Please listen and let me know any feedback you might have 

Interview with Andrew McFarland
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    Author

    Azim Nagree is an ex-Bain consultant with 20+ years in leading strategy, growth and operations transformations. 
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    Mr Nagree has worked with all company types ranging from large Fortune 50 companies down to Series A start-up ventures. He holds a Masters of Business Administration (1st Class Honors) from the Wharton School of Business. 
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    Mr Nagree's full experience can be found on LinkedIn.

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